Frequently asked questions

How do I register?
Depending on your situation, you can:
- either use the re-registration application (available via yourENT computer account)
- or use theapplication for first-time registration at the UM
- or register directly with the Faculty (UFR) / School / Institute, according to its own procedures.

Please consult the registration procedures on the page of the Faculty(UFR) / School / Institute that concerns you.

When do administrative registrations start?
Administrative registrations at the University of Montpellier start at the beginning of July.
Depending on the course you are applying for and your situation, these dates may vary.
To find out the registration calendar, contact your Faculty (UFR)/School/Institute.

I've been accepted on Parcoursup or eCandidat, now how do I register?
Find out about the registration procedures for your Faculty(UFR)/School/Institute.
Log on to the registration application, filling in the fields required to register online.
Remember to bring the documents requested by your Faculty (UFR)/School/Institute, in particular: your INE number, your CVEC certificate.
Please note that you must have confirmed your admission on Parcoursup or eCandidat beforehand.

What documents do I need to provide when registering?
The list of supporting documents required to finalize your registration is available on the registration page of your Faculty(UFR)/School/Institute.

I need to provide official identification. Which document is accepted?
Documents accepted: national identity card (CNI), passport
If you don't have either of these two documents, a driving license in the format recognized by the European Union.
Documents refused: bus pass, train pass, etc...

How do I log on to the application for my first registration with UM "Primoweb"?
Please have your user ID ready, which must be 10 characters long.
You will find the necessary information on the home page of theregistration application.

I've been through a Parcoursup procedure, how do I log in to the registration application?orAmessage tells me "User unknown", what do I do?
Check the following points or log in with the correct identifiers:
- your identifier : P20 + 7-digit Parcoursup
- the format of your date of birth: ddmmyyyy (e.g.: 12081992)
Please make sure you have confirmed your Parcoursup application within the deadline.
If so, you will have to wait until the day after your confirmation to register on the "Primo Web" application.

How do I connect to the "Réins web" application to re-register at the UM?
First, connect to yourUM computer account (ENT).
Then click on the corresponding thumbnail.

When I log in to the application, nothing happens. What can I do?
You probably have a problem blocking pop-ups (in your browser preferences or via an Ad Block-type add-on).
You need to unblock them to be able to register. It's also advisable to empty/delete your history.

I was registered at the UM in a previous year but not in 2019-2020. I can't re-register online. What should I do?
You should contact the registration department of your Faculty(UFR)/School/Institute, which willtell you how to register.

I registered online, how do I send my supporting documents online?
Log on to the"PJ Web" application for submitting supporting documents.
To log on, you will need to enter your:
- student number: available on the document you received by e-mail at the end of your registration (top right).
- date of birth in DDMMYYYY format.

I have to submit my supporting documents online via "PJ Web". What file formats are accepted, and what is the maximum size for each file?
- The authorized extensions are: jpeg, jpg, pdf, png;
- Scanners are preferable to photographs, but they are accepted if they are legible and of good quality.
- The size of each file must not exceed 4 MB.

How do I know if the Enrolment Department has received my supporting documents, submitted online via the "PJ Web" application?
You will need to use the"PJ Web"application tosubmit supporting documents, and check the validation status of the documents you have submitted.
Check your e-mail inbox regularly, in case the Enrolment Department contacts you.

One of my supporting documents has been "refused". What should I do?
- Reconnect to the "PJ web" application, and the reason for refusal will be indicated.
- You will then need to submit a new supporting document, and transmit it again via the application.

On the "PJ web" application for online document submission, I can only submit a single file, even though I have several files corresponding to the requested supporting document.
There are free tools for scanning documents with your cell phone. These tools can also be used to modify "pdf" files so that you have two files in one. You can easily find these free tools on the Internet.
There are also computer functions that allow you to merge several PDF documents (pdf printer).

What should I do if I'm not concerned by a part on the "PJ web" application for online part submission?
- If you're not concerned by a conditional part request, you can add a blank page with the words, NOT CONCERNED.
- You can also report this to your registration department.

I registered online and made a mistake entering my date of birth, the spelling of my surname/first name... and I can't correct it. What should I do?
Report any data-entry errors to the registration department of your Faculty(UFR)/School/Institute.

Applications for scholarships, and for student accommodation if required, are managed by the Montpellier CROUS after submission of aDossierSocial Etudiant. When you register, you'll be asked to show your scholarship notification, which includes details of your level and exempts you from tuition fees.

I didn't receive my CROUS notification when I registered. What should I do?
You will be enrolled at the full rate, and as soon as you receive your notification, you will be able to request a refund of your enrolment fees.
If you request payment in three instalments, the refund will not be made until at least two weeks after the last instalment, which must be within two or three months of your enrolment.
If you have declared yourself a scholarship holder when you enrol/register online, but have not yet received your CROUS notification, you will be asked to pay your enrolment fees in full.

How do I get my tuition fees refunded if I am recognized as a scholarship holder after I have enrolled?
Refunds are made by bank transfer. You must present the following to the Registrar's Office: your student card, a copy of both sides of the CROUS notification indicating your level, and a bank account details (preferably in your name). If the reimbursement is to be made to a third party's bank account, you must attach athird-party reimbursement authorization to the RIB.

Registration fees are set by ministerial decree. They include the right to the diploma and the right of access to the University Library.
Details of the fees paid at the time of registration appear on the Scol'Pass fee receipt or on your registration summary, which you can download online from yourcomputer account(ENT).

What methods of payment are available?
For online registration, payment can be made by credit card (Visa or Mastercard).
For on-site registration, payment can be made by Visa or MasterCard, or by cheque made payable to the University of Montpellier's Accounting Officer.
For payment by bank transfer: please ask your Faculty(UFR)/School/Institute of registration for details.
Registration can only be completed once payment has been received. Cash payments are not accepted by the registration department.

Can I defer the collection of my payment by cheque?
No. Registration accounting is processed daily in accordance with current regulations. If you think you are having payment difficulties, please do not hesitate to inform the person in charge ofregistrations.

I don't have any means of payment. Can someone else pay my tuition fees for me?
Yes. However, you must be careful to check the creditworthiness of this third party so as not to find yourself in arrears with the university.

Is it possible to pay in instalments?
Yes, for registration for a national diploma. Payment in three instalments is possible for amounts over €100. The first instalment must be paid by credit card when you register online or when you finalize your registration. At the same time, direct debit authorizations will be issued for the other two instalments. This method of payment is not possible if the credit card expires before the last scheduled direct debit.

I can't pay online. What should I do?
Contact the Faculty(UFR)/School/Institute registration office, where solutions may be proposed. For online payment, only Visa and Mastercard are accepted.

When I registered online, I declared myself as a CROUS scholarship holder, but the amount claimed does not correspond to my situation. How can I rectify this?
Return to the "ANNUAL DATA" page of the registration application you used.
For the question: "What is the nature of your scholarship? Indicate: "Bourse de l'enseignement supérieur" and to the question: "Quelle est la nature de vos aides financières ? Indicate: "Scholarship based on social criteria".
If your problem persists and you think you are a scholarship holder, contactthe Registrar's Office ortheCROUS.

My payment has been rejected by the bank. What should I do?
Contact your registration department as soon as possible. Until the accounting situation has been regularized, you will not be able to obtain transcripts, certificates of achievement or diplomas.

I'd like to register online, but I don't want to pay by credit card. What should I do?
When you register online, payment is mandatory. You can choose to pay in one or 3 instalments.
If you are unable to pay online, you will need to register on the basis of a file. Contact the registration department of the Faculty (UFR)/School/Institute concerned to find out how to register.

I have registered online, but my payment has been refused. What are the consequences?
Please note that payment is required for online registration. If your payment is refused, please contact the Faculty(UFR)/School/Instituteregistration departmenttoproceed with your registration.

The Base-Elèves Académique, orBEA,is a number assigned to each Sixième student in France, enabling individual identification in secondary education. The Identifiant National Etudiant, orINE,is assigned to every student enrolled in the final year of secondary school in France since 1995, or already enrolled in a French public higher education establishment.

Since 2018, the INE number has consisted of eleven characters, of which only the last 2 are letters.

The INE number assigned prior to 2018 consists of eleven characters, combining numbers and 1 to 5 letters.

The INE number differs from the social security number, also known as the INSEE number, in format (15 digits) and usage.

The INE is generally shown on the baccalauréat transcript (final or early tests). It also appears on school certificates issued by high schools and universities.

I can't find my INE (Identifiant National Etudiant) number?
The INE number is mandatory for your administrative registration.
If you have been a candidate for a French baccalaureate or have been enrolled in French higher education: you can find it on your baccalaureate transcript or on your higher education transcript.
If you are a foreign student and have already studied in French higher education: you can find your INE number on your student card, school certificate or transcript.

I don't have an INE, what should I do?
The university will issue you with an INE when you first register. It will then be valid at all French universities.

I forgot to enter my INE when I registered online and I've been given a new one. What should I do?
You should report the anomalyto the Registration Departmentas soon as possible.

Civil liability is an insurance policy that obliges you to repair damage caused to others through fault, carelessness or negligence, or by items you own, rent or borrow.

A professional liability policy does not correspond to the request made for an administrative registration. Likewise, a membership form or payment slip does not constitute proof of insurance: these 2 documents are not acceptable.

All students must take out civil liability insurance for their studies (seearticle 35 of the University of Montpellier's internal regulations).

Where can I obtain a certificate of civil liability?
From your insurer.
Make sure you are not over-insured: before taking out any insurance, check that your comprehensive home insurance or rental insurance does not already cover private life or school/extra-curricular activities.

French students under the age of 25 must provide proof of their national service obligations in order to be authorized to register for examinations and competitions subject to public control.

What do I do if I've lost my certificate of participation?
Only one copy of the certificate is issued. However, before your 25th birthday, you can request (by post or e-mail) a certificate from your local national service center (the one in the department where you took your census) or the one near your place of residence, along with a copy of your national identity card.

I don't know my address at the start of the school year? What do I need to know when I register?
We recommend that you give a fixed family address for the fall. Don't forget to specify "Chez M/Mme..." if your name is not on the letterbox. You can then notify the Enrolment Department of your change of address at any time. This address is particularly important, as it will be used to contact you by post if necessary.

I'm going to change my address during the academic year. Do I need to notify this?
Yes, you need to notify yourRegistrar as soon as possible. Your address is particularly important, as it will be used to contact you by post if necessary.

Can I register by proxy?
Current regulations do not allow registration by a third party. If you are unable to attend, please contactthe registration department.

Can I register by correspondence?
Only if this option is available for the course you are registering for. Please contact the Faculty(UFR)/School/Institute concernedfor further information.

I'm waiting to sign a professionalization or apprenticeship contract. Can I still register?
Please refer to the instructionsfrom the registration department.

I'm a minor, what do I need to do to register?
You must provide aregistration authorizationfrom your legal guardians. Once completed, it will be kept in your file by the registration department.

I have dual nationality, including French. Which one should I register under?
French nationality is mandatory.

I've interrupted my studies for more than two years. What should I do?
You must apply to theUniversity's Continuing EducationDepartment for authorization to resume your studies, tofind out whether you are covered by the initial training program or the continuing education program, which may be financed.

I've registered at the University of Montpellier while waiting to hear from another educational establishment. What should I do if I change my mind about continuing my studies?
You should contact the Registrar's Office as soon as possible to request a cancellation and refund of your tuition fees. This is automatic if you submit a written request before September 1. However, refunds for cancellations requested on or after September 2 must be examined by a committee. Refunds may be refused in the absence of documentary evidence.

What happens if I don't register on time?
Registrations are carried out according to a precise and widely communicated timetable.
All late registrations are systematically subject to a late registration authorization, which may be refused in the absence of convincing proof.

The card gives access to the University's premises. It must be presented to the university authorities or agents designated by them whenever requested. Refusal to present the card may result in disciplinary proceedings. Lending, exchanging, falsifying or attempting to falsify a card is prohibited and may result in disciplinary action.

When and where can I obtain my student card?
When you complete your first administrative enrolment at the University of Montpellier, at the Enrolment Center or the Registrar's Office. Details will be provided by the department concerned. When you re-register, the card is updated with a sticker indicating the new academic year.

What is the purpose of the student number?
In addition to your name, it serves as a personal identifier, particularly in cases of homonymy. The student number assigned by the University of Montpellier cannot be used at any other university, unlike the n°INE, which is recognized nationally.

I've lost my card, or it's been stolen, or damaged (bent, holes, etc.). What should I do?
You can renew your card (for a fee) on CMSWEB from yourENT. However, if your card is faulty (inactive, mute, etc.), you must go to your school's registrar: it may be a manufacturing defect. The card will be renewed free of charge.

he Scol'Pass is an A4 document containing three school certificates and a receipt for tuition fees. Be sure to keep the top part of your Scol'Pass for the duration of your higher education studies. The Scol'Pass is issued on completion of your enrolment, on request fromyour school.

How can I obtain my certificate of enrolment?
If you enrolled online: once you have submitted your supporting documents via the "PJ web" application and they have been validated by the Enrolment Department of the Faculty(UFR)/School/Institute concerned, you can download your certificate of enrolment from yourENT("My file" tab - "Enrolment" section).
If you have registered directly with the Registrar's Office: your certificate will be sent to you at the end of your registration or will be available online shortly.

Summary of your registration
To obtain a summary of your registration, you can download itfrom your computer account (ENT). Click on the "Recap. Registration".