Frequently asked questions

How do I register?
Depending on your situation, you can:
– either use the re-registration application (available viayour ENT computer account)
– or usethe UM first-time registration application
– or register directly with the Faculty (UFR) / School / Institute, according to its own procedures.

Be sure to check the registration procedures on the page forthe faculty (UFR), school, or institute that applies to you.

When does administrative registration begin?
Administrative registration at the University of Montpellier begins in early July.
Depending on the program you are enrolling in or your situation, these dates may vary.
For the registration schedule,please contact your faculty (UFR)/school/institute.

I have been accepted on Parcoursup or eCandidat, now how do I register?
Find out about the registration procedures foryour faculty (UFR)/school/institute.
Log in to the registration application and fill in the required fields to complete your online registration.
Remember to have the documents requested by your faculty (UFR)/school/institute to hand, in particular: your INE number and your CVEC certificate.
Please note that you must have confirmed your admission on Parcoursup or eCandidat beforehand.

What documents do I need to provide when registering?
The list of supporting documents to be submitted to complete your registration is available on the registration page foryour faculty (UFR)/school/institute.

I need to provide official identification. What documents are accepted?
Accepted documents: national identity card (CNI), passport
If you do not have either of these documents, a driver's license in a format recognized by the European Union.
Documents not accepted: bus pass, train pass, etc.

How do I log in to the application for my first registration at UM "Primoweb"?
Have your username ready, which must be 10 characters long.
You will find the necessary information on the home page ofthe registration application.

I went through the Parcoursup procedure. How do I log in to the registration application?Or I am getting a message saying "Unknown user." What should I do?
Check the following points or log in with the correct credentials:
– your username: P20 + 7 Parcoursup digits
– your date of birth format: ddmmyyyy (e.g., 12081992)
Please note: make sure you have confirmed your choice on Parcoursup within the specified time frame.
If so, you will have to wait until the day after your confirmation to register on the "Primo Web" application.

How do I log in to the "Réins web" application to re-enroll at UM?
First, log into your UM IT account (ENT).
Then, click on the corresponding thumbnail.

When I log in to the application, nothing happens. What should I do?
You probably have a pop-up blocker enabled (in your browser preferences or via an add-on such as Ad Block).
You will need to disable it in order to register. We also recommend clearing/deleting your history.

I was enrolled at UM in a previous year but not in 2019-2020. I am unable to re-enroll online. What should I do?
You must contact the enrollment department ofyour faculty (UFR)/school/institute,whichwill provide you with the enrollment procedures.

I registered online.How do I submit my supporting documents online?
Log in tothe "PJ Web" application for submitting supporting documents.
To log in, you will need to enter your:
– student number: available on the document received by email at the end of your registration (top right).
– date of birth in DDMMYYYY format.

I need to submit my supporting documents online via "PJ Web." What file formats are accepted, and what is the maximum file size for each file?
– The following file extensions are accepted: jpeg, jpg, pdf, png;
– Scanned documents are preferred over photographs, but photographs are accepted if they are legible and of good quality.
– Each file must not exceed 4 MB in size.

How can I find out if the registration department has received my supporting documents, which I submitted online using the "PJ Web" application?
You will need to use the "PJ Web" application to submit your supporting documents andcheck the validation status of the documents you have provided.
Check your email regularly in case the registration department contacts you.

One of my supporting documents has been "rejected." What should I do?
– Log back into the "PJ web" application, where you will find the reason for the rejection.
– You will then need to submit a new supporting document and resend it via the application.

On the "PJ web" application for online document submission, I can only submit one file, even though I have several files that correspond to the requested supporting document.
There are free tools available for scanning documents with your mobile phone. These tools also allow you to modify PDF files so that you have two files in one. You can easily find these free tools on the internet.
There are also computer features that allow you to merge multiple PDF documents (PDF printer).

On the "PJ web" application for online document submission, what should I do if a document does not apply to me?
– If you receive a conditional document request that does not apply to you, you can add a blank page marked "NOT APPLICABLE."
– You can also notify your registration department.

I registered online and made a mistake when entering my date of birth or the spelling of my first and last names, and I can't correct it. What should I do?
Report any errors to the registration office ofyour faculty (UFR)/school/institute.

Applications for scholarships, and possibly student housing, are handled by the CROUS in Montpellier after you submita Student Social File. When you register, you will be asked to provide notification of your scholarship with a mention of your level, which exempts you from registration fees.

I did not receive my CROUS notification when I registered. What should I do?
You will register at the full rate and, once you receive your notification, you can request a refund of your registration fees.
If you request payment in three installments, the refund can only be made at least fifteen days after the last payment, which will occur within two to three months of your registration.
If you declared yourself as a scholarship recipient when you registered/re-registered online but have not yet received your CROUS notification, you will be asked to pay the registration fees.

How can I obtain a refund of my registration fees if I am awarded a scholarship after registering?
Refunds are made by bank transfer. You must present the following to the registrar's office: your student card, a copy of both sides of the CROUS notification stating your grant level, and your bank details, preferably in your name. If the refund is to be made to a third party's bank account, you must attacha third-party refund authorization to their bank details.

Registration fees are set by ministerial decree. They include the right to a diploma and access to the University Library.
Details of the fees paid when you register are shown on the Scol'Pass fee receipt or on your registration summary, which can be downloaded online fromyour computer account (ENT).

What payment methods are available?
For online registration, payment will be made by credit card (Visa or Mastercard).
For on-site registration, you can pay by Visa or Mastercard credit card, or by check made out to the Accounting Officer of the University of Montpellier.
For payment by bank transfer: askyour faculty (UFR)/school/institute for details.
Registration will only be completed upon receipt of payment. Cash payments are not accepted by the registration department.

Can I defer payment by check?
No. Registration payments are processed daily in accordance with current regulations. If you anticipate difficulties with payment, please contactthe registration manager.

I don't have a payment method. Can someone else pay the registration fees for me?
Yes. However, please be careful to check the creditworthiness of this third party so that you do not end up with an unpaid debt to the university.

Is it possible to pay in installments?
Yes, for enrollment in a national diploma program. Payment in three installments is possible for amounts of €100 or more. The first installment must be paid by credit card when enrolling online or when finalizing enrollment at the enrollment center. At the same time, the other two installments will be authorized for direct debit. This payment method is not possible if the credit card expires before the last scheduled debit.

I am unable to pay online. What should I do?
Contact the registration department ofthe Faculty (UFR)/School/Institute, where solutions may be available. Only Visa and Mastercard are accepted for online payments.

When I registered online, I declared myself as a recipient of a means-tested grant (CROUS), but the amount requested does not correspond to my situation. How can I correct this?
Return to the "ANNUAL DATA" page of the registration application you used.
To the question: "What is the nature of the grant? " indicate: "Higher education scholarship" and for the question: "What is the nature of your financial aid?" indicate: "Scholarship based on social criteria."
If your problem persists and you believe you are a scholarship recipient, contactthe registration department orthe CROUS.

My payment has been rejected by the bank. What should I do?
Contact your registration department as soon as possible. Until the accounting situation has been resolved, you will not be able to obtain your transcripts, certificate of completion, or diploma.

I am registering online, but I do not want to pay online with a credit card. How can I do this?
When you register online, payment is mandatory. You can choose to pay in one or three installments.
If you are unable to pay online, you will need to register by submitting an application. Contact the registration department of the relevant faculty (UFR)/school/institute to find out how to register.

I registered online, but my payment was declined. What happens now?
Please note that payment is required for online registration. If your payment is declined, contact the registration department ofthe faculty (UFR)/school/instituteto complete your registration.

The Academic Student Base,or BEA,is a number assigned to each sixth-grade student in France, allowing for individual identification in secondary education. The National Student Identifier,or IEN,is assigned to all students enrolled in twelfth grade in France since 1995 or already enrolled in a French public higher education institution.

Since 2018, the INE number has consisted of eleven characters, only the last two of which are letters.

The INE number assigned prior to 2018 consists of eleven characters, combining numbers and 1 to 5 letters.

The INE number differs from the social security number, also known as the INSEE number, in terms of format (fifteen digits) and use.

The INE number is usually included on high school transcripts (final exams or early exams). It is also included on school certificates issued by high schools and universities.

I can't find my INE (National Student ID) number.
The INE number is required for your administrative registration.
If you have applied for a French baccalaureate or have been enrolled in French higher education: you can find it on your baccalaureate transcript or on your higher education transcript.
If you are an international student and have already studied in French higher education: you will find your INE number on your student card, certificate of enrollment, or transcripts.

I don't have an INE number. What should I do?
The university will assign you an INE number when you first enroll. It will then be valid at all French universities.

I forgot to enter my INE when registering online and I have been assigned a new one. What should I do?
You must report the errorto the registration serviceimmediately.

Civil liability is insurance that corresponds to the obligation of each individual to repair damage caused to others through fault, carelessness, negligence, or objects owned, rented, or borrowed.

Professional civil liability insurance does not correspond to the request made for administrative registration. Similarly, a membership form or payment receipt does not constitute proof of insurance: these two documents are not acceptable.

All students must take out civil liability insurance as part of their studies (seeArticle 35 of the University of Montpellier's internal regulations).

Where can I obtain proof of civil liability insurance?
From your insurer.
Be careful not to over-insure yourself: before taking out a policy, check that your comprehensive home insurance or rental insurance does not already cover your private life or school/extracurricular activities.

French students under the age of 25 must provide proof of their status with regard to national service obligations in order to be allowed to register for exams and competitive examinations subject to public authority control.

What should I do if I have lost my certificate of participation in the call-up day?
Only one copy of the certificate is issued. However, before your 25th birthday, you can request (by mail or email) a certificate of status from the national service center responsible for your area (the one in your census department) or the one closest to your place of residence, accompanying your request with a copy of your national identity card.

I don't know my address for the start of the school year. What should I enter when I register?
We recommend that you provide a permanent family address that will be valid in the fall. In this case, don't forget to specify "Chez M/Mme..." (c/o Mr/Mrs...) if your name does not appear on the mailbox. You can then notify the registration department of your change of address at any time. The address you provide when you register is particularly important because it will be used to contact you by mail if necessary.

I will be changing my address during the academic year. Do I need to report this?
Yes, you must report thisto your registrar's office as soon as possible. Your address is particularly important because it will be used to contact you by mail, if necessary.

Can I register on behalf of someone else?
Current regulations do not allow registration by a third party. If you are unable to attend, please notifythe registration department.

Can I register by mail?
Only if this option is available for the program you are registering for. Please check withthe relevant faculty (UFR)/school/institute.

I am waiting to sign a professional training contract or an apprenticeship contract. Can I still register?
Please refer tothe registration service instructions.

I am a minor. What do I need to do to register?
You must providea registration authorization form signed by your legal guardians. Once completed, it will be kept in your file by the registration department.

I have dual nationality, including French nationality. Which nationality should I register under?
You must register under French nationality.

I have interrupted my studies for more than two years. What should I do?
You must apply for authorization to resume your studies fromthe University's Continuing Education Department tofind out whether you are eligible for initial training or continuing education, which may be funded.

While waiting for a response from another educational institution, I enrolled at the University of Montpellier. What should I do if I change my mind about continuing my studies?
You must contact the registration department as soon as possible to request a cancellation and a refund of tuition fees. You are automatically entitled to a refund if you submit a written request before September 1. However, refunds for cancellations requested after September 2 must be reviewed by a committee. They may be refused if there is no convincing evidence.

What happens if I don't register within the required time frame?
Registration takes place according to a specific schedule that is widely communicated.
Any late registration is automatically subject to late registration authorization, which may be refused in the absence of supporting documentation.

The card grants access to the University's premises and facilities. It must be presented to University authorities or their designated representatives whenever requested. Any refusal to present the card will result in disciplinary proceedings. Lending, exchanging, falsifying, or attempting to falsify the card is prohibited and punishable by sanctions, including disciplinary measures.

When and where can I obtain my student card?
When you complete your initial administrative registration at the University of Montpellier, at the registration center or the registrar's office. The relevant department will provide you with details of the procedure. When you re-register, your card will be updated with a sticker indicating the academic year.

What is the student number used for?
In addition to your name, it serves as a personal identifier, particularly in cases of homonymy. The student number assigned by the University of Montpellier cannot be used at another university, unlike the INE number, which is recognized nationally.

I have lost my card, or it has been stolen or damaged (bent, torn, etc.). What should I do?
You can request a replacement (for a fee) on CMSWEB fromyour ENT. However, if the card is defective (inactive, silent, etc.), you must go to your student services department: it may be a manufacturing defect. In this case, it will be replaced free of charge.

The Scol'Pass is an A4 document containing three school certificates and the registration fee receipt. Be sure to keep the top part of the document for the entire duration of your higher education studies. The Scol'Pass is issued upon completion of your registration, upon request toyour school.

How can I obtain my certificate of enrollment?
If you registered online: once you have submitted your supporting documents via the "PJ web" application andthe relevant faculty (UFR)/school/instituteregistration department has validated them, you will be able to download your certificate of enrollmentfrom your ENT(click on "Mon dossier" " tab – "Registrations" section).
If you registered directly with the registration department: it will be given to you at the end of your registration or will be available online shortly.

Summary of your registration
To obtain a summary of your registration, you can download itfrom your computer account (ENT). Click on the "Registration Summary" thumbnail.